UX/UI designer on a long-term contract for an Estonian ERP system with 50k+ users. Partnered with the founder to redesign navigation, enhance KPI dashboards and tables, create 100+ custom icons, and introduce a new ribbon-style action panel. The result: improved usability, reduced churn, and a collaboration that lasted 2 years.
Contour (Estonia)
ERP / Enterprise Software / B2B
2019-2022
Improve usability of a large-scale ERP system that had grown without design input and was losing customers.
The first step was a change in the navigation method inside the product. The experience of interaction was created similar to the browser, tabs. For each tab, bread crumbs are added.
When opening a new tab, the user has access to all sections that are in the system.
Each document in the system has many actions, the composition of which can change. As a universal solution, it was proposed to use the user experience of Microsoft Office and reuse the Ribbon panel.
Nothing changes the visual component of a product more than updating icons. This creates a sense of novelty and development of the product, which is what we tried to achieve. The new design used two sizes of icons to place emphasis.
The user has access to a dashboard with the main performance indicators of the enterprise at any time while working with the system. When working with an object, you can also call up the dashboard, which opens in the right panel, allowing you to continue working with the object.
In working with the table, I largely repeated the Excel experience of interaction, since this is what users are accustomed to. In addition, I tried to think through a large set of statuses that can be available in the system. For various types of data, I designed editing on mobile devices.
